Terms & Conditions for Tutoring Sessions

School Year 2024 - 2025​​​

Proceeding with a booking constitutes acceptance of these terms.

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• ​Sessions last an hour and take place weekly during term-times, with dates as shown on the Sunnydene Tutoring website.

• ​Sessions may also be available during some school holidays, but these must be booked separately from any regularly scheduled term-time sessions.

• Sessions will be held at Saphir House, 5 Jubilee Way, Faversham, ME13 8GD.

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Payment for Kent Test Group Sessions will be by recurring monthly subscription. Payment must be made on time for each child’s group space to remain reserved for them. Access to online, subscription-based Kent Test resources and support material will cease if payment is not made, and a child’s group session space may be given to another pupil in the instance of payment not being received.

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Individual Curriculum Support Sessions, Individual Kent Test Sessions, and all group sessions (with the exception of Year 5 Kent Test Group Sessions) will be invoiced termly, in advance. Payment must be made by the due date showing on the invoice, with payment made by bank transfer or by card. A £20 'late payment' fee may be added to invoices that are past their due date, and this must be paid (along with the balance of the outstanding invoice) for sessions to continue. If payment is not made by the due date shown on an invoice, a child’s session ‘slot’ may be allocated to another pupil.

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​From September 2024, refunds will not be issued and reschedules will not be possible, if sessions are cancelled by a parent. For curriculum support sessions, and for Year 4 Kent Test group sessions, details of relevant work to be completed at home in lieu of attendance at their session will be sent by email. For Year 5 Kent Test pupils, details of session content can be found in the parents' section of the Sunnydene Tutoring website, so any pupil missing a session can complete the key tasks from the missed session at home instead. Sessions must be paid for, whether a child attends their session or not, since each child’s tuition ‘slot’ is reserved for them for the duration of the school year at the time of booking.

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​Tutors on the Sunnydene Teaching Team endeavour to keep their own requests to change booked session times to an absolute minimum, but there may be very rare occasions when there is a need to request that we make an alternative arrangement. As much notice as possible will always be given, with an alternative day or time for a session offered wherever possible. If a tutor is not available for a scheduled session and a suitable alternative day and time cannot be found, a credit will be added to the next term’s invoice.​

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​Notice period

​Sessions are paid for in advance. If you wish to end our tutoring arrangement, I ask for a notice period equal to the remaining time until the beginning of the next school term.  No refunds will be possible if you wish to stop tuition part-way through a term.

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Year 5 Kent Test Sessions: In the unlikely event of a child stopping their Kent Test preparation sessions part-way through a term, no refund for full or partial monthly subscription payments will be made. No further subscription payments will be taken once a parent has advised that their child will no longer be attending their weekly group sessions.

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Session arrival and departure

​Children should arrive promptly for the start of each session and collected promptly at the end. Tutors will not be available until the agreed start time of their sessions, and children remain the responsibility of their parents until this time.

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If a pupil arrives late for a session, their session will still end at our previously agreed time. If any pupils will be arriving independently, please ensure that they do not arrive early as their tutor will not be available to welcome them until the agreed start time of their session. If you intend to allow your son or daughter to leave their session independently, an email must be sent to jeni@sunnydene-tutoring.co.uk stating that this is your intention. If your son or daughter will not be collected by one of their parents at the end of their session, their tutor must be informed of this in advance of the session; pupils will only be released to a parent unless advice is given to the contrary.

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​Feedback

​For Individual Session Pupils, brief verbal feedback will be given at the end of each session. This feedback will be provided to the adult who is present at the end of session, unless the pupil’s parent advises that this is not appropriate. If, at any point in the year, you wish to discuss any aspect of your child’s progress in more detail, please make contact and I will be happy to address any individual issues, concerns or questions.

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For Group Session Pupils, any urgent feedback will be given immediately after each session. It is not appropriate to discuss individual children’s progress whilst there are other children and parents within earshot and communicating by email ensures that information about progress can be kept confidential if you wish, so please contact me by email if you have specific queries relating to your child's progress during their group sessions. 

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​Tests and Exams

​In instances where a member of the Sunnydene Tutoring Teaching Team is working with your child towards a test or exam, we are unable to make any guarantees regarding the outcome of these tests or examinations. We will always do our utmost to ensure that your child is as prepared as possible but can make no assurances that the work your child completes during their tuition will result in the desired outcome. 

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Equipment

​Your child does not need to bring any equipment or stationery to their sessions, with the exception of my Year 5 Kent Test pupils who are required to bring their Sunnydene Tutoring bags along to each session they attend. When written tasks are completed, all of the necessary resources will be provided. Session tasks will be completed using a range of practical activities, games, through discussion, with questions answered on white boards and using laminated task cards, so pupils will not produce written work in sufficient volume to require you to supply them with notepads or folders. 

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Code of Conduct

It is each parent's responsibility to share and ensure their child's understanding of the content of the Sunnydene Tutoring Code of Conduct for Pupils, ahead of the start of their son or daughter's sessions. For older pupils, it may be possible to share the document directly, however for younger pupils it is likely that a summary using age appropriate language will be more appropriate. 

 

Proceeding with a booking for Sunnydene Tutoring tuition services will constitute agreement of these terms.

We look forward to working with you for the best possible outcome for your child.

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